Questions & Answers

Q: QuestionDoes this headset include Dolby Atmos?

• A:Answer Yes, the RIG 800 PRO HX headset includes Dolby Atmos for Headphones.

Q: QuestionDoes the RIG 800 PRO HX headset have a noise-canceling microphone?

• A:Answer Yes, the RIG 800 PRO HX headset has a new and improved pro grade flexible noise-canceling microphone that flips up to mute for convenience.

Q: QuestionHow does the RIG 800 PRO HX headset provide comfort during long gaming sessions?

• A:Answer The headset features dual material ear cushions that provide enduring comfort and help block outside noise, a lightweight frame weighing under 290g, and a self-adjusting head strap.

Q: QuestionWhat is the driver size of the RIG 800 PRO HX headset?

• A:Answer The RIG 800 PRO HX headset is equipped with 40mm drivers.

Q: QuestionWhat is the battery life of the RIG 800 PRO HX headset?

• A:Answer The RIG 800 PRO HX headset boasts an impressive 60 hours of battery life on a single charge.

Q: QuestionDo these headphones play your own audio back through the headset? I’m looking for a new pair that does that, I like being able to hear myself so I’m not too loud.

Asked 2 years ago by TFT1991.

• A:Answer Hello TFT1991, Yes, the RIG 800 PRO HX will play your microphone audio back through the headset. This feature is called mic monitoring or sidetone. It is included in all current RIG wireless headsets. For the 800 PRO HX, there is a separate button specifically for this feature located on the left earcup between the charging port and volume dial. There are three levels of mic monitoring - low, high, and off. Thank you for considering RIG Gaming products from Nacon...

  Answered 2 years ago by RIG Customer Support

  
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Q: QuestionIs this headset compatible with Windows 11?

Asked 2 years ago by Simon.

• A:Answer Hello Simon, While not mentioned on this listing yet, the RIG 800 PRO HX with Dolby Atmos 3D Surround Sound is compatible with Windows 10 and Windows 11 PCs for audio. Both of these PC formats also support the Dolby Access app, which you can download for free, to enable the Dolby Atmos for Headphones surround sound when you plug in the RIG 800 PRO HX USB wireless adapter (via multi-function base or directly) into your Windows PC. Please note, the 2.4 GHz RF wireless adapter included with the RIG 800 PRO HX has a switch to toggle between XBox play and PC use. Set it to PC when using it with your Windows 11 device. Thank you for your interest in RIG Gaming products from Nacon...

  Answered 2 years ago by Nacon Team

  
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Q: QuestionWhen activating Dolby Atmos for a single device, do they mean the headset itself or do I have to choose between my PC or my Xbox Series X?

Asked 2 years ago by Momories.

• A:Answer Hi SoundHound, Actually inclusion of that text is an error on this listing. The new RIG 800 PRO HX activates Dolby Atmos access via a decoding chip within the included wireless adapter. So you case use Dolby Atmos 3D surround sound on your Xbox Series X, your Windows 10/11 enabled PC, or any other compatible device. That device just needs to have the free Dolby Access app for access to this feature. The version of Dolby Atmos, where it's limited to a single device, is the code-based version like the 2-Year code included with the RIG 800 Pro HX predecessor - the RIG 800LX. Thanks for considering RIG gaming products from Nacon...

  Answered 2 years ago by RIG Customer Support

  
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Q: QuestionComing from a Rig 700, the 800 Pro HX mic isnt very loud. People tell me they have a hard time hearing me. The 700 I didnt have this problem. The 800 I literally have to have the mic 1 “ from my mouth. My mic level is set to 100% on my machine. Help?

Asked 2 years ago by RebelYell.

• A:Answer I’m actually having the same issue, I feel like I have to shove down the mic in my throat so my peers can hear me. Sad update

  Answered 2 years ago by XuthusVerified Purchase

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Q: Questionmy rig headset wont charge after not being used for months charging light wont come on. Any idea on what it might be

Asked 2 years ago by anonymous.

• A:Answer Hello AnOnEmUs, The indicator light on the charge base should be red while charging and should go out once the headset is fully charged. And remember, since it's been a while, that the RIG 800 PRO HX takes a good 4-5 second press of the Power button to power ON. Please note, all RIG products from Nacon are covered by a 1-year warranty for any manufacturer's defects. If you still need assistance, you can reach us via email at [email protected] or via phone at 1-833-622-6687. Thanks for choosing RIG gaming products from Nacon...

  Answered 2 years ago by Nacon Team

  
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Q: QuestionIs the RIG 800 Pro HX of connecting to an iPhone for phone calls?

Asked 2 years ago by Sneak.

• A:Answer Yes you can! You would need to buy a USB to USB-C adapter that allows you to hardwire into your phone. I had to do this with my Steelseries headset.

  Answered 2 years ago by MrMitsubishi

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Q: QuestionIf you wanted to connect your headset directly to your Xbox without using the USB wireless adapter, is it possible? Just asking as an alternative if the USB goes missing or doesn’t work.

Asked 2 years ago by Velly.

• A:Answer Hi Velly, All RIG gaming products from Nacon are covered by a one year manufacturer's warranty against any defects. So you are covered there. If the wireless adapter went missing or otherwise needed to be replaced and it wasn't covered by warranty, then you would need to replace it to continue using the RIG 800 PRO HX. Or there is also the option of Best Buy Geek Squad extended coverage. The headset and wireless adapter operate on a proprietary 2.4GHz lag-free digital RF wireless connection. So you can not connect directly to Xbox or PC without the adapter. Nacon will be making the adapter available as a separate item for purchase. That will be available approximately March/April 2023. Thank you for considering RIG gaming products from Nacon...

  Answered 2 years ago by Nacon Team

  
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Q: QuestionI can't get party chat to work with these head phones. I can hear game audio just fine, and my party can hear me but I can't hear them. I can see their mic icon lighting up indicating they are talking but I cant hear anything. Series S

Asked 2 years ago by Wolvdog316.

• A:Answer Hello Wolvdog316, It sounds like your game/chat balance is not correctly balanced. Please note, both your Xbox console and your RIG 800 PRO HX have game audio/chat audio (speaker audio) balance functions. One the headset, it is the top dial button - turn it up towards the controller symbol and you get more of the game audio. Turn it down towards the person symbol and you get more of the chat audio in your speaker. You may have this dial turned all the way "up" towards the controller symbol which means you are getting all game and no chat. Also, check out your Xbox Series S console settings - make sure you have selected "Headset" for your Party chat output. To find this, go to Settings>Volume & Audio Output>Volume Options> and set Party Chat Output to "Headset". For additional assistance, check out the RIG Wireless Headset Setup video for Xbox SeriesX|S on the RIG Gaming channel on YouTube. We hope that helps. Thank you for choosing RIG Gaming products from Nacon...

  Answered 2 years ago by RIG Customer Support

  
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Q: QuestionAnyone that's purchased this give me your opinion on it do you think it's good or not?

Asked 2 years ago by wolf66941.

• A:Answer For the price I paid I’m very very happy with the quality. I’d recommend.

  Answered 2 years ago by JeffVerified Purchase

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Q: Questionhow far can you go away from the usb for it to still work ?

Asked 3 years ago by zockstrat.

• A:Answer Hi zockstrat, The RIG 800 PRO HX headset, and included 2.4GHz RF wireless adapter, have a range of up to 30 feet from headset to adapter. Range can be dependent upon environmental factors such as building materials and other RF interference. With the RIG 800 PRO HX, you have the option of plugging the USB stick-style adapter either directly into your Xbox or PC, or you can plug it into the included multi-function base station which then connects to your host gaming device. And finally, the RIG 800 PRO HX adapter has a switch selector to choose either Xbox or PC use. Hope that helps. Thanks for considering RIG products from Nacon Gaming...

  Answered 3 years ago by RIG Customer Support

  
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Q: QuestionCan you use this headset wirelessly with Xbox Series X WHILE having audio from PC (such as Discord) all at same time? If so, how can I do that? I know it doesn't have a 3.5mm jack or bluetooth, so I have a feeling it's not possible to do that...

Asked 3 years ago by Ryan.

• A:Answer No you can not, eventhough it says it has Bluetooth it does not. Its a great headset but no dual use. Only works with the dongle plugged in to a Xbox or PC..

  Answered 3 years ago by BigBruceIIIVerified Purchase

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Q: QuestionDoes the Rig 800 pro head set pair with a 900hx usb adapter?

Asked 6 months ago by Rig800headset.

• A:Answer Hello, The RIG 900 MAX HX replacement wireless transmitter will not work with the RIG 800 PRO HX headset - only with RIG 900 MAX HX headsets. Please contact Nacon Customer Support for replacement RIG 800 series adapters. Due to software variances over the life of the 800 PRO series as well as conversion from micro-USB to USB-C charging ports, there are several different versions available. They can confirm the correct replacement version you would need. Nacon Customer Support can be reach via email at [email protected] or via phone at 1-833-622-6687. Thank you for choosing RIG gaming audio from Nacon.

  Answered 6 months ago by RIG Customer Support

  
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Q: QuestionLooking for assistance with my Rig headset. It worked fine for the 1st month. The headset says it’s connected, but no sound. Output on the PS5 does not recognize the headset as an output that could be chosen.

Asked 6 months ago by Jay.

• A:Answer Hi Jay, We apologize you are having issues with your RIG 800 PRO HX. Quick Tip: Make sure the wireless transmitter switch is set to "PC". When the switch is in the controller symbol position, that is only for Xbox. "PC" is for everything else. If that doesn't help, please contact Nacon Customer Support via email at [email protected] or via phone at 1-833-622-6687. Thank you for choosing RIG gaming audio from Nacon.

  Answered 6 months ago by Nacon Team

  
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Q: QuestionWill the Rig 800 pro HX work for my PlayStation 5

Asked 7 months ago by Anonymous.

• A:Answer Yes, RIG 800 PRO HX will work with PlayStation 5. SImply put the wireless transmitter switch to "PC" position for use with all compatible devices other than Xbox. Please note, the Game/Chat audio balance function on the headset works only with Xbox consoles. To adjust Game/Chat audio balance when using PS4 or PS5, use the console audio settings to adjust balance. Thank you for your interest in RIG gaming audio from Nacon.

  Answered 7 months ago by RIG Customer Support

  
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Q: QuestionDoes this headset feature flip to mute or does it have some way to mute yourself?

Asked 7 months ago by Khingvg.

• A:Answer Flip to mute

  Answered 6 months ago by JaylinRVerified Purchase

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