Questions & Answers

Name: Shark - APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso
Brand: Shark
SKU: 6276209
Price: 419.99 USD
Rating: 4.6 (974 reviews)

Shark - APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Model:: AZ1002; |
SKU:: 6276209

User rating, 4.6 out of 5 stars with 974 reviews.

Highly rated by customers for:

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QuestionHow easily does this vacuum move on thicker pile carpets? How many "vacuum height settings" are on this model ?
Asked 6 years ago by LillyLasVegas.
- Answer There are three levels (Hard floor, Low carpet, & High carpet). The vacuum has a pretty powerful rotor system that will move a large pile and has picked up everything I've thrown at it. The selection for the floors reduces the spin speed so you wont be ripping carpet apart. The suction power is impressive.
  Answered 6 years ago by Steve
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QuestionIs this the correct motorized pet tool for this model?
Asked 5 years ago by Bookish68.
- Answer They sneakily changed the pet tool too a cheaper less effective air driven model that doesn’t store on the vacuum where indicated. You can by the correct model for around $50 from shark.
  Answered 5 years ago by Nanah
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QuestionDo you use the same head for carpets and hardwood floors or have to change to a different head?
Asked 6 years ago by NIKBEE.
- Answer No change necessary. Just flip switch to raise and lower the brushes.
  Answered 6 years ago by Kvac
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QuestionThis vacuum looks to have a couple filters on the Shark website. The Foam & Felt filter and the HEPA filter. I noticed in another reply to a question that the filters are washable. Does that apply to them all?
Asked 5 years ago by Zoe.
- Answer Yes
  Answered 5 years ago by GeBe
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QuestionDoes this vacuum have a retractable cord? Or do you have to manually cord it up to put away?
Asked 4 years ago by Aholt.
- Answer No it doesn’t.
  Answered 4 years ago by Glo45
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QuestionIs the front roller washable? I can see getting very dirty over time. Also, I'm concerned about dragging it over my light colored carpets after cleaning my hardwoods.
Asked 4 years ago by Sue.
- Answer this machine is a beast, cleanable also I wouldn't worry about the carpet unless the brush is wet then its gonna get nasty.
  Answered 4 years ago by Bill95
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QuestionHow much does the detached lift-away canister weigh?
Asked 5 years ago by cmer.
- Answer The Lift-away portion of the Shark - APEX DuoClean with Zero-M Powered Lift-Away weighs 8 lbs.
  Answered 5 years ago by Shark Support Team
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QuestionIs this vacuum hepa filtration?
Asked 5 years ago by Hepa.
- Answer Yes, washable filters (also replaceable) with an enclosed filtering system so the junk stays IN the canister and doesn't escape to you and your surroundings. You can find replacement filters here (link below). https://www.sharkclean.com/support/ Look up the model #s and see if you can find them cheaper but Shark is reasonable and shipping is SUPER quick! Best of luck!
  Answered 5 years ago by Frank
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QuestionDo the accessories for the older Shark stick vacuums (Shark Rocket Ultra Light Tru Pet Deluxe Vacuum) fit on the Shark APEX DuoClean with Zero-M Self-Cleaning Vacuums?
Asked 6 years ago by BinkusMommy.
- Answer No of course not... unless your speaking about the slide on attachment, this new one has attachments that click on.
  Answered 6 years ago by Denise
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QuestionI seem to have misplaced the round brush to my Shark Apex DoClean AZ1002 Is there anywhere I can purchase another one. It is the attachment I use the most & cannot seem to find replacements & the tools from my other shark are not interchangeable.!!??
Asked 5 years ago by Brezzi.
- Answer We are sorry to hear that you are missing an accessory. To assist you with ordering a replacement, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
  Answered 5 years ago by Shark Support Team
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Questiondoes this work on different thicknesses of carpet
Asked 5 years ago by adjustments.
- Answer It does very well. I have carpet upstairs, a thick rug, and a shag rug and the top carpet setting easily maneuvered through them.
  Answered 5 years ago by Steven
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QuestionWhere do I take my Shark repaired. It will not pull the dirt. Thank you.
Asked 6 years ago by Pitsen43.
- Answer if the motor is running and it’s not picking up any dirt you either have a clog in the hose or a hole somewhere. they are very easy to disassemble and take a peek I wouldn’t pay for expensive repairs unless the motor isn’t turning on, and even then I would contact shark to see if they can help you as they come with a warranty
  Answered 5 years ago by RightingWrongs
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QuestionWhat is the cleaning path width, not the whole width of the bottom part where the rollers are mounted, but the side to side opening on the bottom of the unit which sucks in the dirt? This is for the APEX DuoClean with Zero-M Powered Lift-Away - Espresso.
Asked 6 years ago by tsk.
- Answer Hello tsk, We would like to inform you that the cleaning path for the Shark - APEX DuoClean with Zero-M™ Powered Lift-Away is approximately 10 inches wide. We hope this information helps. The Customer Support Team
  Answered 6 years ago by Shark Support Team
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QuestionCan the brush be turned on and off like suction only?
Asked 6 years ago by Mimi.
- Answer I have not specifically tried that, but I don't think so.
  Answered 6 years ago by Craig
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QuestionWhat is the purpose of the small brush that moves forward and backward on the bottom of motorized floor nozzle?
Asked 6 years ago by Dpurp6.
- Answer Hello Dpurp6, We are happy to assist you with your inquiry about the Shark - APEX® DuoClean® with Zero-M™ Powered Lift-Away®. We would like you to know that the small brush in question controls the suction release. This allows for easier maneuverability on carpet. We hope this information helps. The Customer Support Team
  Answered 6 years ago by Shark Support Team
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QuestionThe included accessories do not seem to fit the vacuum? What are the correct accessories for the AZ1002?
Asked 2 years ago by Lilly.
- Answer Mine all fit. Maybe its a issues with the newer vacuums?
  Answered 2 years ago by TVGuy2100
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QuestionIs this self propelled
Asked 3 years ago by Anonymous.
- Answer No, not self propelled
  Answered 3 years ago by Henchie
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QuestionIs this good for thick carpet?
Asked 3 years ago by thickcarpet.
- Answer Yes
  Answered 3 years ago by Skyryder
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QuestionWhat is the height of the vacuum head at the highest point? Need to make sure this will go under my living room furniture.
Asked 3 years ago by SuziQB.
- Answer We would like to let you know that the height of the floor nozzle is approximately 3 inches. You can get under the edge of furniture with this vacuum, however how far would depend on how high the furniture is from the floor.
  Answered 3 years ago by Shark Support Team
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QuestionAre there wands for the canister to reach the ceiling? How long and how many?
Asked 3 years ago by Cher.
- Answer The wand is way too short. This vacuum falls over when using the wand. Use the extension wand with the tank extracted and you either need to drag the tank because the wand is too short or constantly hold thec8 pound tank in your other hand.
  Answered 3 years ago by TnbH21
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Showing 1-20 of 56 questions

Questions & Answers

Shark - APEX DuoClean with Self-Cleaning Brushroll Powered Lift-Away Upright Vacuum - Espresso

Q: QuestionHow easily does this vacuum move on thicker pile carpets? How many "vacuum height settings" are on this model ?

Q: QuestionIs this the correct motorized pet tool for this model?

Q: QuestionDo you use the same head for carpets and hardwood floors or have to change to a different head?

Q: QuestionThis vacuum looks to have a couple filters on the Shark website. The Foam & Felt filter and the HEPA filter. I noticed in another reply to a question that the filters are washable. Does that apply to them all?

Q: QuestionDoes this vacuum have a retractable cord? Or do you have to manually cord it up to put away?

Q: QuestionIs the front roller washable? I can see getting very dirty over time. Also, I'm concerned about dragging it over my light colored carpets after cleaning my hardwoods.

Q: QuestionHow much does the detached lift-away canister weigh?

Q: QuestionIs this vacuum hepa filtration?

Q: QuestionDo the accessories for the older Shark stick vacuums (Shark Rocket Ultra Light Tru Pet Deluxe Vacuum) fit on the Shark APEX DuoClean with Zero-M Self-Cleaning Vacuums?

Q: QuestionI seem to have misplaced the round brush to my Shark Apex DoClean AZ1002 Is there anywhere I can purchase another one. It is the attachment I use the most & cannot seem to find replacements & the tools from my other shark are not interchangeable.!!??

Q: Questiondoes this work on different thicknesses of carpet

Q: QuestionWhere do I take my Shark repaired. It will not pull the dirt. Thank you.

Q: QuestionWhat is the cleaning path width, not the whole width of the bottom part where the rollers are mounted, but the side to side opening on the bottom of the unit which sucks in the dirt? This is for the APEX DuoClean with Zero-M Powered Lift-Away - Espresso.

Q: QuestionCan the brush be turned on and off like suction only?

Q: QuestionWhat is the purpose of the small brush that moves forward and backward on the bottom of motorized floor nozzle?

Q: QuestionThe included accessories do not seem to fit the vacuum? What are the correct accessories for the AZ1002?

Q: QuestionIs this self propelled

Q: QuestionIs this good for thick carpet?

Q: QuestionWhat is the height of the vacuum head at the highest point? Need to make sure this will go under my living room furniture.

Q: QuestionAre there wands for the canister to reach the ceiling? How long and how many?

QuestionHow easily does this vacuum move on thicker pile carpets? How many "vacuum height settings" are on this model ?

QuestionIs this the correct motorized pet tool for this model?

QuestionDo you use the same head for carpets and hardwood floors or have to change to a different head?

QuestionThis vacuum looks to have a couple filters on the Shark website. The Foam & Felt filter and the HEPA filter. I noticed in another reply to a question that the filters are washable. Does that apply to them all?

QuestionDoes this vacuum have a retractable cord? Or do you have to manually cord it up to put away?

QuestionIs the front roller washable? I can see getting very dirty over time. Also, I'm concerned about dragging it over my light colored carpets after cleaning my hardwoods.

QuestionHow much does the detached lift-away canister weigh?

QuestionIs this vacuum hepa filtration?

QuestionDo the accessories for the older Shark stick vacuums (Shark Rocket Ultra Light Tru Pet Deluxe Vacuum) fit on the Shark APEX DuoClean with Zero-M Self-Cleaning Vacuums?

QuestionI seem to have misplaced the round brush to my Shark Apex DoClean AZ1002 Is there anywhere I can purchase another one. It is the attachment I use the most & cannot seem to find replacements & the tools from my other shark are not interchangeable.!!??

Questiondoes this work on different thicknesses of carpet

QuestionWhere do I take my Shark repaired. It will not pull the dirt. Thank you.

QuestionWhat is the cleaning path width, not the whole width of the bottom part where the rollers are mounted, but the side to side opening on the bottom of the unit which sucks in the dirt? This is for the APEX DuoClean with Zero-M Powered Lift-Away - Espresso.

QuestionCan the brush be turned on and off like suction only?

QuestionWhat is the purpose of the small brush that moves forward and backward on the bottom of motorized floor nozzle?

QuestionThe included accessories do not seem to fit the vacuum? What are the correct accessories for the AZ1002?

QuestionIs this self propelled

QuestionIs this good for thick carpet?

QuestionWhat is the height of the vacuum head at the highest point? Need to make sure this will go under my living room furniture.

QuestionAre there wands for the canister to reach the ceiling? How long and how many?