Questions & Answers

Name: Tineco - Floor One S5 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Black
Brand: Tineco
SKU: 6498058
Price: 499.99 USD
Rating: 4.5 (2058 reviews)

Tineco - Floor One S5 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Black

Model:: FW101900US; |
SKU:: 6498058

User rating, 4.5 out of 5 stars with 2057 reviews.

Highly rated by customers for:

Show only Answered Questions

Page Showing 1-20 of 72 questions

Ask a Question

QuestionThe website lists weight of the S5 Extreme as 18.08 pounds. Is this correct? The S5 and S5 Pro weigh only 9.9 pounds.
Asked 3 years ago by srbpsychmd.
- Answer Is the 5S Extreme the same 5S Pro?
  Answered 2 years ago by 5SProorExtreme
  Answer this question
Questioncould this vacuum a carpeted bedroom with frequent traffic from two cats?
Asked 2 years ago by abe21412.
- Answer Dear customer, Thanks a lot for your question. No, you are not using this machine to do some cleaning job on any carpeted surfaces. All of our Tineco wet-dry vacuums are designed to work on non-carpeted floor such as vinyl, tile, and sealed wood floors. Hope my answer helps. Best, Tineco Customer Care
  Answered 2 years ago by Tineco Support
  Answer this question
QuestionThe product information states this S5 Extreme has the suction only feature to vacuum without water. I thought that was only available on the S5 Pro model. Am I correct that this model has the same functionality as the S5 Pro model ?
Asked 3 years ago by Anonymous.
- Answer Yes you are correct. It has a suction only mode. From what I have been able to tell the only difference between this and the Pro is the display. The Pro has an animated display, this one doesn't. We've owned it for a few months and love it. It works very well, my wife is extremely happy with it.
  Answered 2 years ago by Hlove
  Answer this question
QuestionWondering if the rollers can be cleaned or if they need to be replaced when worn down.
Asked 10 months ago by MariaM.
- Answer Hi there! Thank you for your question about the Tineco Floor One S3 Extreme Cordless Floor Washer. The rollers can be cleaned using the self-cleaning feature, which rinses them to prolong their life. However, they will ultimately need to be replaced when worn down. For assistance with cleaning or replacement, please reach out to our customer service team via email at [email protected], chat through our website, or call us Mon-Fri: 8 AM - 8 PM (CST) at 1-855-292-8864. We’re here to help ensure your Floor One S3 Extreme works perfectly. Thank you for being a valued Tineco customer!
  Answered 10 months ago by Tineco team
  Answer this question
Questionis Tineco's solution PH neutral?
Asked 2 years ago by Jordan.
- Answer Dear Jordan, Thank you for your question. Yes, the Tineco solution is PH neutral, so it won't cause any damage to your floor. Best, Tineco Customer Care
  Answered 2 years ago by Tineco Support
  Answer this question
QuestionThe product description says it comes with 2 cleaning solution bottles, but ours came with 1 in the box. How many should there be?
Asked 2 years ago by Matthew.
- Answer Dear Matt, According to the BBY listing of Floor One S5 Extreme, it should come with two bottles of cleaning solution. But we are also working with BestBuy and internal department to determine how many solutions are included in the package. We are sorry you only received one. Please kindly contact us customer support team and we will send you an additional bottle of solution. Below is how you can reach out to us. Email: [email protected] Phone: 1-855-292-8864 (Toll-Free) Mon. – Fri. 8 a.m. – 8 p.m. (CST) Best, Tineco Customer Care
  Answered 2 years ago by Tineco Support
  Answer this question
QuestionI would like a cleaner/mop/vacumn ... and need to start with a pretty dirty ceramic tile in my basement .. will this unit do the job???
Asked 3 years ago by nagonut.
- Answer Yes, it would this vacuum is very effective, and I think it would fit your needs perfectly, just watch the light on the vacuum, and Voila, it is clean but you still need to vacuum your dirty basement.
  Answered 3 years ago by ohYeah
  Answer this question
QuestionIs it safe to use on LVP?
Asked 7 months ago by tsiah.
- Answer Dear customer, Floor One S3 Extreme can be used on flat, non-carpeted floors such as vinyl, tile, sealed wood floors. So it is safe to use on LVP.
  Answered 7 months ago by Tineco Support
  Answer this question
QuestionIs the S5 Extreme the same as the S5 Pro? It is less money than the Pro and has an extra brush, filter, and cleaning solution. I do not understand the differences for the better price at Best Buy. Please clarify. Thank you.
Asked 3 years ago by LILDEB.
- Answer You have it all right, it comes with extra brush vs the Pro, but has the same functions. The notable difference is that it comes with the LED screen instead of the LCD screen, which means no animation on the screen, so if the animation is not important to you, than the S5 Extreme is the one for you!
  Answered 2 years ago by Anonymous
  Answer this question
QuestionCan you use another cleaning solution besides the one it comes with?
Asked 2 weeks ago by Nat.
- Answer Thank you very much for your message. Regarding your question, this particular cleaning solution has been specifically formulated for use with our machines. We do not recommend using other cleaning solutions, as they may adversely affect the performance or longevity of our machine. We hope this information is helpful to you.
  Answered 2 weeks ago by Tineco Support
  Answer this question
QuestionI am looking for a vacuum and mop in one, but needs to be able to pick up food and clean spills. The restaurat is 2400 square feet with wood floors. Is this the right item for me?
Asked 2 years ago by CaptainJacks.
- Answer That is a lot of floor but I use mine on a 2000 sq. ft. medium traffic acid stained concrete floor and it works very well. It picks up chunks of dirt small rocks and bits of debris from outside that flow in from client shoes. Having the ability to vacuum and then mop is a huge time saver. Depending on your level of mess you may run shy on battery life but I have discovered over time how to be as efficient as possible to do the entire floor space before running out of life. The self cleaning cycle at the end works great.
  Answered 2 years ago by RickS
  Answer this question
QuestionIs the Tineco cleaning solution safe for pets?
Asked 2 years ago by Carol.
- Answer Yes
  Answered 1 year ago by user192478
  Answer this question
Questioni like to mop my floors with lysol or vinegar. Can that be added to this product or is it mopping with just clean water only
Asked 2 years ago by cleaner.
- Answer I do not use their solution, I add a cap full of bleach so I don’t think using a cap full of vinegar would be a problem.
  Answered 2 years ago by Jenn
  Answer this question
QuestionIs this item pet friendly? I have cats and dogs and need something that isnt going to get clogged due to pet hair.
Asked 2 years ago by PET.
- Answer It is very pet friendly. I have two dogs that shed a lot. Never clogged. As long as you run the self cleaning and manually clean the dirty water tank, you should have no issues.
  Answered 2 years ago by Anonymous
  Answer this question
QuestionThe Tineco website says that their warranty is only valid when the machine is purchased from Tineco Amazon Store, Tineco Lazada Store, Tineco Global on Ebay. Why isn't Best Buy listed? Will this product not be guaranteed by the manufacturer if purchased?
Asked 2 years ago by Concerned.
- Answer According to the packaging, it says it comes with a 2 year warranty. I believe the S5 Extreme is a BestBuy exclusive item, which means that it wouldn't be sold anywhere else, including from the Tineco website, perhaps it's an oversite by Tineco that they are only referring to items that are not exclusive to certain stores. I haven't tried to use it so I can't tell you if I will have a problem with trying to use it.
  Answered 2 years ago by Anonymous
  Answer this question
QuestionSo is the S5 Extreme basically the S5 Pro with an LED screen instead of LCD? That what it seems like.
Asked 2 years ago by Fred.
- Answer Exactly from what I can tell! I am an owner
  Answered 2 years ago by Hlove
  Answer this question
QuestionIs the battery removable? Can a second battery be bought and charged? If battery lasts about 35 minutes, then I'll have to wait for it to charge to finish cleaning.
Asked 3 years ago by AnnieM.
- Answer Don’t know about swapping battery but i am able to clean 2800 square ft tile house on 1 charge. Charges quickly if you don’t get thru. Check with manufacturers about battery. It’s amazing. I also Have Bessel crosswave actually use both. Crosswave can do entry carpet mats. Tineco floor only . Tineco leaves a dryer floor. Neither will scrub the floor. It’s a light wet vac mop.
  Answered 3 years ago by Ob606
  Answer this question
QuestionSilly question but can it be used as a mop on regular basics or is it just to basically pick uo the wet dirty mess when something spills?
Asked 1 year ago by Barb.
- Answer Not a silly question at all! Our S5 Extreme Floor Washer is designed to be incredibly versatile. It's not just for cleaning up spills; you can absolutely use it as a mop on a regular basis. In fact, it's a fantastic time-saver because it combines the functions of vacuuming and mopping into one, making your cleaning routine more efficient. So yes, feel free to use it for regular mopping to keep your floors looking spotless! If you have any other questions or need further assistance, don't hesitate to ask
  Answered 1 year ago by Tineco team
  Answer this question
QuestionDoes this work well on linoleum floors?
Asked 1 year ago by Jim.
- Answer Dear Customer，thank you for your question. Our machine is designed to work well on smooth and sealed floors, including linoleum. It is especially effective at picking up dust, debris, and pet hair from these types of surfaces. However, we do recommend conducting a small test in an inconspicuous area before using it extensively to ensure optimal performance on your specific linoleum flooring. If you have any further questions or need any additional information, please feel free to let us know. We are here to assist you.
  Answered 1 year ago by Tineco Support
  Answer this question
QuestionCan this be use on carpet as well?
Asked 2 years ago by Anonymous.
- Answer no
  Answered 2 years ago by Anonymous
  Answer this question

Showing 1-20 of 72 questions

Questions & Answers

Tineco - Floor One S5 Extreme – 3 in 1 Mop, Vacuum & Self Cleaning Smart Floor Washer with iLoop Smart Sensor - Black

Q: QuestionThe website lists weight of the S5 Extreme as 18.08 pounds. Is this correct? The S5 and S5 Pro weigh only 9.9 pounds.

Q: Questioncould this vacuum a carpeted bedroom with frequent traffic from two cats?

Q: QuestionThe product information states this S5 Extreme has the suction only feature to vacuum without water. I thought that was only available on the S5 Pro model. Am I correct that this model has the same functionality as the S5 Pro model ?

Q: QuestionWondering if the rollers can be cleaned or if they need to be replaced when worn down.

Q: Questionis Tineco's solution PH neutral?

Q: QuestionThe product description says it comes with 2 cleaning solution bottles, but ours came with 1 in the box. How many should there be?

Q: QuestionI would like a cleaner/mop/vacumn ... and need to start with a pretty dirty ceramic tile in my basement .. will this unit do the job???

Q: QuestionIs it safe to use on LVP?

Q: QuestionIs the S5 Extreme the same as the S5 Pro? It is less money than the Pro and has an extra brush, filter, and cleaning solution. I do not understand the differences for the better price at Best Buy. Please clarify. Thank you.

Q: QuestionCan you use another cleaning solution besides the one it comes with?

Q: QuestionI am looking for a vacuum and mop in one, but needs to be able to pick up food and clean spills. The restaurat is 2400 square feet with wood floors. Is this the right item for me?

Q: QuestionIs the Tineco cleaning solution safe for pets?

Q: Questioni like to mop my floors with lysol or vinegar. Can that be added to this product or is it mopping with just clean water only

Q: QuestionIs this item pet friendly? I have cats and dogs and need something that isnt going to get clogged due to pet hair.

Q: QuestionThe Tineco website says that their warranty is only valid when the machine is purchased from Tineco Amazon Store, Tineco Lazada Store, Tineco Global on Ebay. Why isn't Best Buy listed? Will this product not be guaranteed by the manufacturer if purchased?

Q: QuestionSo is the S5 Extreme basically the S5 Pro with an LED screen instead of LCD? That what it seems like.

Q: QuestionIs the battery removable? Can a second battery be bought and charged? If battery lasts about 35 minutes, then I'll have to wait for it to charge to finish cleaning.

Q: QuestionSilly question but can it be used as a mop on regular basics or is it just to basically pick uo the wet dirty mess when something spills?

Q: QuestionDoes this work well on linoleum floors?

Q: QuestionCan this be use on carpet as well?

Most-viewed items

QuestionThe website lists weight of the S5 Extreme as 18.08 pounds. Is this correct? The S5 and S5 Pro weigh only 9.9 pounds.

Questioncould this vacuum a carpeted bedroom with frequent traffic from two cats?

QuestionThe product information states this S5 Extreme has the suction only feature to vacuum without water. I thought that was only available on the S5 Pro model. Am I correct that this model has the same functionality as the S5 Pro model ?

QuestionWondering if the rollers can be cleaned or if they need to be replaced when worn down.

Questionis Tineco's solution PH neutral?

QuestionThe product description says it comes with 2 cleaning solution bottles, but ours came with 1 in the box. How many should there be?

QuestionI would like a cleaner/mop/vacumn ... and need to start with a pretty dirty ceramic tile in my basement .. will this unit do the job???

QuestionIs it safe to use on LVP?

QuestionIs the S5 Extreme the same as the S5 Pro? It is less money than the Pro and has an extra brush, filter, and cleaning solution. I do not understand the differences for the better price at Best Buy. Please clarify. Thank you.

QuestionCan you use another cleaning solution besides the one it comes with?

QuestionI am looking for a vacuum and mop in one, but needs to be able to pick up food and clean spills. The restaurat is 2400 square feet with wood floors. Is this the right item for me?

QuestionIs the Tineco cleaning solution safe for pets?

Questioni like to mop my floors with lysol or vinegar. Can that be added to this product or is it mopping with just clean water only

QuestionIs this item pet friendly? I have cats and dogs and need something that isnt going to get clogged due to pet hair.

QuestionThe Tineco website says that their warranty is only valid when the machine is purchased from Tineco Amazon Store, Tineco Lazada Store, Tineco Global on Ebay. Why isn't Best Buy listed? Will this product not be guaranteed by the manufacturer if purchased?

QuestionSo is the S5 Extreme basically the S5 Pro with an LED screen instead of LCD? That what it seems like.

QuestionIs the battery removable? Can a second battery be bought and charged? If battery lasts about 35 minutes, then I'll have to wait for it to charge to finish cleaning.

QuestionSilly question but can it be used as a mop on regular basics or is it just to basically pick uo the wet dirty mess when something spills?

QuestionDoes this work well on linoleum floors?

QuestionCan this be use on carpet as well?