Questions & Answers

Q: QuestionHow many devices can this mesh Wi-Fi system support?

• A:Answer This mesh technology supports up to 100 devices for unrestricted connectivity.

Q: QuestionWhat is the maximum wired speed this mesh Wi-Fi system supports?

• A:Answer This TP-Link Deco M4 Wi-Fi system supports a wired speed of up to 1000 megabits per second.

Q: QuestionDoes this system support beamforming technology?

• A:Answer Yes, this system uses beamforming technology to provide clearer coverage by directing Wi-Fi signals to each device.

Q: QuestionDoes this system include parental controls?

• A:Answer Yes, this TP-Link Deco M4 Wi-Fi system allows you to automatically block specific content on connected devices.

Q: QuestionIs this mesh Wi-Fi system compatible with older Wi-Fi networks?

• A:Answer Yes, it is backward compatible with 802.11a/b/g/n networks, allowing for easy upgrades.

Q: QuestionWhat is the total RAM and flash memory of this system?

• A:Answer This system has 128MB of RAM and 16MB of flash memory to ensure optimal performance.

Q: QuestionYou used to have a Deco model that said it was meant for "thick walls."I have a 100 year old home&will be connecting one of the towers to my verizon fios router- will this product be the best one for my thick walls or is there another line that is best?

Asked 4 years ago by lowtech.

• A:Answer Hello. I live in a 70+ year old home with the same issues... 2X6 framing, drywall covered by plaster. It is a ranch home which is very spread out. After quite a lot of research and discussions with an I.T. friend decided on the Deco unit. It works great. We have the three stations. One at each end room upstairs and one in the basement fitness room. Miles better than the older antenna router with extenders. FYI, we have Spectrum business class for our service.

  Answered 4 years ago by WIFITommyVerified Purchase

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Q: QuestionDoes it have a Ethernet port

Asked 5 years ago by Dev.

• A:Answer Yes, there are 2 ethernet ports on each device. The main will be connected to your internet gateway box and the other can be used for other devices. On the 2 other devices both ethernet ports can be used.

  Answered 5 years ago by SethVerified Purchase

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Q: QuestionI have a home that is 7000sq feet how many google mesh do I need

Asked 5 years ago by Allen.

• A:Answer The Deco M4 3-Pack is designed to provide WiFi coverage for up to 5,500 sq ft. If you home is 7000 sq ft, you will need additional Deco units; preferably 2 or 3 more, depending on your home's layout. Regards, TP-Link Support

  Answered 5 years ago by TPLinkSupport

  
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Q: QuestionHow well does this work with Roku streaming devices? Does it work with older laptops? Thanks!

Asked 5 years ago by Cathy.

• A:Answer Yes, our Deco Mesh WiFi Systems are a great solution to provide connectivity for your home's wireless devices, including streaming devices, computers, smartphones, tablets and more. The Deco Mesh system utilizes industry standard WiFi protocols, it is compatible with older laptops as well. Regards, TP-Link Support

  Answered 5 years ago by TPLinkSupport

  
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Q: QuestionCan one of the units be placed in a detached garage 100 ft away from modem

Asked 5 years ago by Torch.

• A:Answer You can try, but don’t think you will get a good connection if any at all. Best case would be the lower bandwidth 2.4 GHz band. All said, you should install a hard wire CAT6 cable between the garage and the network router/switch to get decent bandwidth. If hard wiring is not an option, there are point-to-point wireless bridge links that are available on the market, but line-of-sight is required for that link. Hope this helps!

  Answered 5 years ago by Mack

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Q: QuestionI feel stupid asking this, but do I also need a modem for these to work? Or do they act as modem and router? I currently have the rental modem with Xfinity and want to upgrade.

Asked 4 years ago by olivegracie.

• A:Answer Yes you still need a modem for the main internet connection. Then one of these gets hardwired to that modem.

  Answered 4 years ago by JeffVerified Purchase

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Q: QuestionWill I have to select a new WiFi passcode?

Asked 4 years ago by Dee.

• A:Answer It doesn’t have to be different. But it will not know your old passcode. Even if you name your WiFi the same name and passcode as before, your devices will have to be connected manually, because it is a different. SSID.

  Answered 4 years ago by Hmmm

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Q: QuestionSet up deco today and when I select in my wifi settings it says “weak security” how to fix?

Asked 4 years ago by Jen.

• A:Answer In your case, please ensure your Deco app and firmware are fully up to date, which should address the message you are receiving.

  Answered 4 years ago by TPLinkSupport

  
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Q: QuestionI have Spectrum modem/router is in back of house. Purchasing this to extend the wifi thru my "L Shaped" house. When I connect this new router to the existing modem/router, will I have to call Spectrum to have them turn off my their wifi?

Asked 4 years ago by DD.

• A:Answer No, you don't have to call your provider and turn off WiFi. Just follow the instructions that comes with this TP Link and connect one node with your spectrum router/modem and setup the other 2 wherever you want to. Your WiFi will work as before and you need to update your devices to use the TPLink WiFi and don't use the spectrum wifi . Hope this helps. There is also a YouTube channel by TPLink support and they do have some videos you can watch or call them if you need help. Their support is very good and I did call them once with some questions.

  Answered 4 years ago by SS60504Verified Purchase

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Q: QuestionWe have Centurylink with them supplying both a modem and router. Do I keep the modem only and this takes the place of the router or do I keep their router as well?

Asked 4 years ago by Katie.

• A:Answer This “takes place” of your router.

  Answered 4 years ago by AklipsVerified Purchase

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Q: QuestionWould I be able to use my secondary Deco device (not plugged into anything other than power) as a physical connection, even if the modem and primary deco device is on the other side of the house?

Asked 3 years ago by Anonymous.

• A:Answer If it is logged into your main Decco ... yes it has a ethernet port Mike

  Answered 3 years ago by videomike77Verified Purchase

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Q: Questiondoes it work with Xfinity modem and internet ? and does this package include base router? thank you

Asked 4 years ago by cusco.

• A:Answer yes works with xfinity and no base router

  Answered 4 years ago by birdVerified Purchase

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Q: Questionwill this work with 1GB service to the house?

Asked 4 years ago by rooster.

• A:Answer Yes it will work with it. But you will not get 1GB speed on your network.

  Answered 4 years ago by AklipsVerified Purchase

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Q: Questiondo I need to purchase any extra cables to hook this up?

Asked 5 years ago by takeiteasy.

• A:Answer The product comes complete. At the base module you’ll need to be close enough to the old router/modem for the Ethernet cable and at module you’ll need a power outlet.

  Answered 5 years ago by Alan

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