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Questions & Answers

Your price for this item is $799.00
Page Showing 1-8 of 8 questions
  • QuestionWhat Litter is the Best to use with the Litter-Robot 4?

    Asked by Anonymous.

    • Answer A clay litter type. I've noticed normal Lightweight 4-1 Protection clumping litter still does't clump quick enough and has more dust than preferred (I have attached a picture from the very first use. The top right you'll notice a smear.) They recommend using their premium litter and I do not disagree; it is more expensive but this device uses SO MUCH LESS litter than scooping normally that the price is worth it to keep a cleaner box!

      Answered by JWing

  • QuestionHow often do you clean the litter box? Do you have to remove parts? Is it easy to clean? Do you have a video of cleaning the litter box?

    Asked by Cleaning.

    • Answer Hi there! Thank you for your question. We recommend a deep clean every 3 months. We have deep cleaning instructions available in our Litter-Robot 4 manual that can be found on our company website. The unit is comprised of 3 different parts and will need to be disassembled when you are doing a deep clean. Depending on how many cats are using the unit (we recommend no more than 4 per unit), you will need to empty the waste drawer when the unit receives a blue flashing light or you receive a drawer full notification in the Whisker app. We do recommend a good wipe down of the drawer and the sensors in the bezel when you are changing the waste drawer liner to avoid any sensor errors. We hope this information helps, but please feel free to reach out to our Customer Service team should you have any further questions!

      Answered by Whisker Team

  • QuestionWhat litter is recommended?

    Asked by Heather.

    • Answer Any litter that clumps. Traditional clay litter and silica litter like pretty litter will work fine. The litter robot 4 sifts the litter through relatively fine holes so as long as it can fit through those holes like pretty much any standard litter at a pet store, you’ll be fine.

      Answered by LandonSumrvl

  • QuestionThis bundle direct from maker, includes a 3 year extended warrantee, you simply mention whisper care warranty, is that the basic 1 year for buying from Best Buy, or the 3yr included in the bundle on their direct site?

    Asked by Dori.

    • Answer Thank you for your inquiry regarding our product bundles available at Best Buy. We appreciate your interest and are here to provide you with the information you need. Please note that the bundles offered at Best Buy include 1 year of WhiskerCare coverage. If you have any further questions about the details of this coverage or if you require additional information, please don't hesitate to reach out to our Customer Experience team. We want to ensure that you have all the necessary information to make an informed decision about your purchase. Thank you for considering our product, and if there's anything else we can assist you with, please feel free to let us know.

      Answered by Whisker Team

  • QuestionIs this large enough for a maine coon to use?

    Asked by Jennifer.

    • Answer It's size is best for about average 10lb cat

      Answered by Gary

  • QuestionWhat happens when you are away for a week and there is an outage for hrs or days.

    Asked by Anonymous.

    • Answer During a power outage it would work like a regular litter box. It just won't empty the waste.

      Answered by Gary

  • QuestionWhat's the return policy for this item?

    Asked by Randi.

    • Answer If your Litter-Robot was purchased at Best Buy, the return will have to be initiated at Best Buy. You have 90 days from your date of purchase to the return the item. If you have any additional questions, feel free to contact us via our support channel (https://www.litter-robot.com/support) or [email protected].

      Answered by Whisker Team

  • QuestionLitter robot 4 has started to randomly dump all the kitty litter. The unit is about 6 months old. What would cause that?

    Asked by MOT.

    • Answer Hi there! It is possible that your unit could be overfilled with litter. The unit will dump any excess litter above the line during the cycle process. Please ensure your litter is filled at least 1/4in below the fill line. If you are using a heavier litter, we recommend 1/2in below the fill line. If it’s not overfilled, it’s possible the sifting screen is damaged. Please inspect the inside and outside of the globe for any possible damage. If the issue persists, we recommend reaching out to our Customer Service team as they would be eager to assist you.

      Answered by Whisker Team