Customer Ratings & Reviews

Starlink installation was handled by 3rd party, MasTec. Their technician, Bryan, installed everything to my satisfaction.

terrible service. My dish is sitting on the ground weeks after it was supposedly installed. Support won't refund me since they say the installation is marked as completed by the tech.

I had a great experience with my Starlink Installation. On time, knowledgeable, and much more affordable than local installers. It works great with no problems!

The service person was friendly and capable. They deserve 5 stars. However, YOU AS THE CONSUMER MUST PLAN WHERE THE ATTENNA WILL BE MOUNTED AND HOW THE ATTENTA WILL BE MOUNTED AND YOU WILL NEED TO PROVIDE ALL BRACKETS AND POLLS. Expecting that this might be the case, I was prepared. Also, the service person has few tools. We needed to use my drill bits to drill holes in my outside and side walls. It was clearly a team effort. Best Buy does provide a “check off” list to prepare for the installation. However, I don’t recall explicit instructions about providing all of the materials that would be needed for the installation.

Was happy this was offered by BB as we have a high second story roofline. Purchased through a phone rep and an install date was confirmed. Then spent the next three weeks having to call and sit on hold as the system kept “unconfirming” my scheduled dates. I spoke with nice reps and managers, but nobody was able to fix the issue. Finally had a manager from our local store call me directly. He explained the Starlink installations were handled by a third party company and he believed their scheduling system was the issue. He was able to call them directly and had them force the installation into their system, which only cost us about a month of lost install dates and many hours on the phone. Once the installer arrived he assessed the dish placement and was done in about an hour. Very nice and professional guy. Had this not been the scheduling nightmare that it was, I would have rated this 5 stars. I was going to give it three but the store manager’s efforts and the installer’s job brought it up.

The antenna was install in the correct spot and works well... until wind picks up. Wind will move the antenna off alignment because the arm was not tightened. I don't own a ladder tall enough to do this (this is why I had to purchase this service). Instead I had to but a telescopic pole that allows me to realign the antenna after every wind event. I expect Best Buy to do the right thing and have someone get up there and tighten the antenna.

Do not recommend! I have been an avid Best Buy customer up until now and never had any issues with previous installations. This department/ product and their third party installation company specifically is what I do not recommend. Save your money and go through Starlink directly or hire someone you know. First they sent an installer who did not seem experienced at all. Kind and professional yes, but experienced with this type of installation No. Realized after he had already started, that he was not following the step by step instructions included in the kit. He skipped steps. Installed without checking obstructions so had to remove and drill a second time further drilling unnecessarily and more holes to patch. I could go on and on. Botched is an understatement. His knowledge of the product was also very limited, I can’t imagine he was a licensed Starlink installer. I started my calling as soon as he left to report it all and get a resolution. Was rescheduled with supposedly a different company and more experienced installer “as soon as possible” and put on the schedule for 3 days later. Day of, heard nothing waited. Called and was told they could not come. No notice no explanation or call to address it. In 1 more day it will be exactly 2 weeks of me calling Best Buy geek squad installation department to speak with a manager , as well as the third party installation company they use. I have called Best Buy a total of 13 times so far and the specific company CRST/Installs Inc. 4x. Been told it has been escalated, a manager will contact me within 48 hours multiple times and not a single manager has contacted me from either Best Buy or this Installs Inc CRST to resolve this. Will be posting this on BBB and hope to not only get the damage fixed but a refund as well. Very unfortunate given this is such a highly rated product and Starlink themselves is great.

The techs were wonderful; very helpful, knowledgeable, and hard working. Chris and Brandon did a professional job for Best Buy! I couldn't be more pleased. I would highly recommend these two young men. They were awesome!!

They did nothing!!! Had to have my neighbor install all...after 5 times they cancelled, re-canceled, did not show up!!!!! Also had to cancel my order and buy it at the store. It has been a MESS!!! The only reason you still have me as a customer is that I WANT this. But it should not have been so difficult to get!

Very helpful. Would have preferred that they went through attic though and installed next to gable. But love my internet connection with Starlink.

I had issues finding the proper position for satellite signal but after it was found i love it !! Best advice is if you dont currently have internet have it professionally installed by Geek Sqaud or rely on your smart ohone to find the proper placement where there is no blockage loke trees or buildings

Best Buy in Dothan Alabama sold me a Starlink installation package in March 2025. Technician was there in two days, did an excellent job on my FIRST system. Same store sold me another installation package early April 2025, told me it would be 3 weeks. Appointment time came and went with no communication. Called Best Buy and they said they didn't have any technicians in this area. (1/4 mile from previous installation). They should have known that when they sold me the 2nd package. Beyond comprehension, totally disappointed. I've spent my last dollar at Best Buy.

I am beyond frustrated. I am giving this one star because the install has still not been done yet but with the ordeal that this has been, I would give this 0 stars if I could. I am trying to get starlink installed at our new house since we moved in at the beginning of May but unfortunately, the first availible appointment was not until May 24. I work from home so this was not good for me as I had no Internet so I bought a hotspot to try to use until the install. I was told by multiple best buy associates in multiple chat sessions that all I needed was the starlink kit and the installers had everything else to get it installed. Well I get to the day before the install and the install calls me and asks me if I had ordered the mount and stated that I needed to order that before they could do anything. Due to this I had to push out the appointment again to May 31st ( which was an ordeal in of itself as the system kept cancelling my appointment despite reaching to best buy multiple times) while I got the mount ordered. Fast forward to today's appointment that I was suppose to have, I got a call today last minute from the installer around the time they were suppose to be here staying that the technician that was suppose to do the install was having vehicle trouble and they told me that they did not have any other available technicians to come out and do the install today so they are rescheduling for Monday June 3rd. According to the weather forecast I am not even sure if that will happen as it is suppose to storm here. I am just beyond frustrated as it has been a full month now and I have sunk a bunch of money into all the starlink gear as well as the install service and I am still having to use an awful hotspot for work that is about out of data. At this point in time I would not recommend going through this process to anyone especially if you work from home like I do. This has been a total nightmare

Excellent service. Appointment and install were very quick. NO messes made. All done professionally. All questions answered.

Technician was courteous and called when he was about 1/2 hour away. I work from home so he worked hard to keep my Internet on until he absolutely had to disconnect it to bring it into the house. He was training a new technician and took his time to make sure to explain how to do things and what to do to keep clients happy. I would 100% recommend Best Buy for your installs.

The first installer was scheduled and arrived before the Starlink system was delivered. I told the scheduler the system was not delivered yet but she sent the installer anyway. The installer who arrived told me he would not install it on the roof for his own safety. When the dish arrived, I discovered it only has a small plastic bracket on the back not suited for roof mounting. I ordered a roof mounting bracket. Another installer called to set up a time for installation. I told him the mounting bracket was on order but had not arrived. I told him when it arrived I would call him and reschedule. Then the Best Buy scheduler called me ask me when I wanted to schedule the installation. I explained to her that I had already scheduled a time and date with their installer. That time and date came and no installer. I called the installer to find out why he hadn’t kept the appointment only to be told Best Buy had canceled the installation I had already paid for. I called the Best Buy scheduler three times and left messages to call back. No response. Best Buy did refund the installation charge which was the only good thing that came out of this experience.

...unfortunately, service was not started, nor completed, for the 3rd party company, Mastec Video, was unprepared and had no knowledge of installing the Starlink device. Due to their company policy, they were not allowed to climb up over six feet. (Due to obstructions, device is installed on the roof of the property) The two men were very polite but had no experience in installing this device. I am glad that my money was returned without any restrictions or fees.

The agents quickly installed the dish and got me started. Very easy, neat and quick.

Installation guy installed Starlink and got it linked to my TV. Explained everything to me, answered my questions. Was patient with me, worked quickly, left minimal mess.

We bought a complete starlink system for our new house which doesn’t have internet or tv service and paid for and scheduled installation. Received email confirming installation, never showed up. When I called they said there was a “ glitch” on their end and it had been cancelled. We asked for a refund and hired some one to install it. Very disappointed.