Questions & Answers

Q: QuestionHow long does it take to fully recharge this power bank?

• A:Answer Using a 65W wall charger, it takes a little over 2 hours to fully recharge.

Q: QuestionDoes this charger have any safety features?

• A:Answer Yes, it features Anker's MultiProtect safety system, which includes temperature control, high-voltage protection, and more.

Q: QuestionWhat is the total output power when charging multiple devices?

• A:Answer The combined output power when charging multiple devices is 78W.

Q: QuestionIs this portable charger compatible with a wide range of devices?

• A:Answer Yes, it uses Anker's PowerIQ technology to ensure compatibility with almost any mobile device.

Q: QuestionWhat is the capacity of this portable charger?

• A:Answer This charger has a capacity of 25,600mAh.

Q: QuestionHow many devices can I charge simultaneously with this portable charger?

• A:Answer You can charge up to 4 devices at the same time.

Q: QuestionHow do I recharge the Anker portable charger and long does it take to recharge the portable charger? Does it come with everything needed to recharge it? Is this safe to use on an airplane?

Asked 4 years ago by Dmarie33.

• A:Answer Use a 60W+ charger to refuel PowerCore III Elite 25600. A great option from Anker is their PowerPort III Pod 65W Lite. It takes just over two hours to fully recharge (with a 60W+ charger). A USB-C to USB-C cable is included, but the charger is not. Yes, this is safe to use on an airplane, falling under the 100Wh limit.

  Answered 4 years ago by Josh

  Helpful (39)Unhelpful (5)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat’s the difference between the trickle charging mode and regular charging mode? Will it damage my smaller devices if I don’t use the trickle charge mode? While using the trickle charge mode will it take a longe time to charge my devices?

Asked 4 years ago by Bkasey62.

• A:Answer Trickle charging is a slow charge but it's better for any battery's life span. I'd choose trickle charging for night time charging if you're asleep while it charges. Regular charging when you're awake and can take it off the charge when it's done charging. Regular charging shouldn't hurt a device if you don't leave it plugged in too long but most devices these days can detect when to stop pulling current from a charger.

  Answered 4 years ago by Mike

  Helpful (8)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this do passthrough charging? Meaning can I plug a wall charger into this and my laptop into this to charge both at the same time?

Asked 4 years ago by GaryR.

• A:Answer Unfortunately it doesn't, which is sad. I believe more devices should have this capability in today's world were we are constantly on the go. Would make things easier.

  Answered 4 years ago by Hybrid

  Helpful (13)Unhelpful (5)ReportAnswer this question

Q: QuestionHow long can this powercore stay charged while stored? And does it loose power while being stored? And what’s the best way to store while not being or plan on being used? Thank you.

Asked 3 years ago by Rob.

• A:Answer 1. It is determined by the remaining battery power and the environment. 2. it may lose partial power while being stored 3. For best battery performance, we suggest you fully use up and recharge the battery at least every four months.  It's best to keep it recharged when it is not being used.

  Answered 3 years ago by Anker Team

  
  Helpful (6)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionIt didn't come with a charger for the battery, and I noticed you said I could use a port with 60W+? My MacBook charger is a 61W USB-C Power Adapter, can I use it to charge my battery?

Asked 4 years ago by penhouse.

• A:Answer Yes, your MacBook charger will work with PowerCore!

  Answered 4 years ago by Josh

  Helpful (7)Unhelpful (2)ReportAnswer this question

Q: QuestionIs there any difference between the two USB-C output ports on the right of the device? The manual has no information whatsoever. And which USB port should you use to charge the Anker?

Asked 2 years ago by HuntyBus.

• A:Answer I’ve used both with no issues. Great product

  Answered 2 years ago by AnonymousVerified Purchase

  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionCan I use a Full Speed 20W Charger to charge up my PowerCore lll Elite 26K 87W charger? And if so how many hours should I charge it to be fully charged. How will I know when it is fully charged?

Asked 2 years ago by Clueless.

• A:Answer By using a 65W wall charger, PowerCore’s internal battery fully recharges in just 2.5 hours, while a standard 5W charger will take more than 17 hours to top up. Therefore, if you use a 20W charger, the recharge time might be around 7-8 hours. The light will turn off when it is fully charged.

  Answered 2 years ago by Anker Team

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill this battery and USB-C to MagSafe 2 Adapter, can I recharge my MacBook Pro 15" (2015 mid = A1398) ?

Asked 3 years ago by Anonymous.

• A:Answer This battery can charge MacBook Pro 15" and it has a USB C to USB C cable, but we can't make sure if USB-C to MagSafe 2 Adapter is suitable. If you have any further questions, please feel free to contact us via [email protected] or call us at +1 (800) 988 7973.

  Answered 3 years ago by Anker Team

  
  Helpful (4)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you fly with this. Is it over 100 wah?

Asked 2 years ago by Tjd2006.

• A:Answer All of our PowerCores have capacities that meet the requirements to be taken on airplanes as carry-on baggage, but they are not allowed to be transported in checked luggage. Please confirm with your airlines on how many power banks they allow a person to carry on, as most only allow two, and travel requirements are subject to change.

  Answered 2 years ago by Anker Team

  
  Helpful (3)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this have a built in, flip out ac plug to charge the power core?

Asked 3 years ago by docnkate.

• A:Answer No

  Answered 3 years ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow many times would it charge an iphone 7?

Asked 3 years ago by Joeyyy.

• A:Answer External batteries normally give only 60%-70% of their capacity to other devices. Approximately 30% of the battery capacity is used up by the powerbank itself to actually generate the charge to the device it's trying to charge. These efficiency issues affect all electronics devices, and a fully recharged Anker PowerCore 25600 mah shall generally be able to give 7-9 charges to an iPhone 7 （1960mAh）.

  Answered 3 years ago by Anker Team

  
  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes this work with the Iphone 13 Pro Max....

Asked 3 years ago by DOc.

• A:Answer It should work with the iPhone 13 ProMax. I use it with all my Apple devices, my iPad Pro, my iPhone XR, and why I got it, my MacBob Pro (16 inch). Anker has surpassed Mophie in battery packs.

  Answered 3 years ago by mc1951txVerified Purchase

  Helpful (2)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat's the greenlight on the charge? And what's the button for when I can charge devices without the use of that button

Asked 3 years ago by Anonymous.

• A:Answer Trickle-Charging Mode: Designed to provide optimized charging to low-power devices such as earphones, Bluetooth speakers, and other accessories. To activate, press the power button twice or press and hold for 2 seconds until the LED indicator turns green.

  Answered 3 years ago by Anker Team

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan this Anker - PowerCore III Elite 25600 mah 87W USB-C PD Portable Charger be used to charge Android phone?

Asked 1 year ago by Ugo1.

• A:Answer Yes, it can be used to charge Android phone

  Answered 1 year ago by Anker Team

  
  Helpful (1)Unhelpful (0)ReportAnswer this questionShow more answers (2)