Questions & Answers

Q: QuestionWhere can I have this service performed?

• A:Answer This is an in-store service, so you'll need to bring your devices to a Best Buy store.

Q: QuestionWhat does the Data Backup or Transfer service include?

• A:Answer The Data Backup or Transfer service involves a Geek Squad Agent transferring data from one device to another, such as DVDs, NAS, or a hard drive.

Q: QuestionHow is my data organized during the transfer?

• A:Answer The Geek Squad Agent will ensure the data is organized in the same folder structure as the previous location.

Q: QuestionCan Geek Squad provide a hard drive for my data backup?

• A:Answer Yes, you can purchase the 'Data Backup or Transfer with Hard Drive' service, and Geek Squad will provide a hard drive for your data backup or transfer.

Q: QuestionWhat happens after the data transfer is complete?

• A:Answer The Geek Squad will install and configure any included or built-in software for an external hard drive and help set up a data backup schedule.

Q: QuestionDoes this service include setting up my network devices?

• A:Answer No, the Data Backup or Transfer service does not include network device setup.

Q: QuestionHow long does it take for Geek squad to do Drop-off Compuer to Computer data transfer? In other words, hope long will I be without my computers?

Asked 6 years ago by Ron.

• A:Answer I had physical damage. the computer fell off counter top and messed up the corner pretty good. they fixed all the physical damage and had it back to me within two weeks. when i turned it on the hard drive was messed up and would not allow certain programs to open. so, i sent it back and it took about two more weeks to get back. when i got it back this time it sounded like the speakers were blown and upon looking at the back of the laptop i can see wires that are bare/you can see copper through the insulated wire. this is a Dell alien ware so of course they keep trying to fix it, but there is absolutely no way that wire was that way prior to them working on it. so again i sent it back. they have now had the computer for over a month and a half total (15 days so far this time) and they have not even received the parts to do the repairs according to their tracking information. I rely on my computer for business so i had to buy another one just to keep everything moving forward. this has gotten beyond ridiculous.

  Answered 5 years ago by john

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Q: QuestionWhat is the cost to transfer data and files from old computer to a new computer?

Asked 6 years ago by Anonymous.

• A:Answer The backup from my dead pc to a remote hard drive was $100. They recommend you do it that way then just transfer the files onto your new pc.

  Answered 6 years ago by paneshVerified Purchase

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Q: QuestionHow much does it cost to replace the hard drive, install windows and transfer data? Thanks.

Asked 7 years ago by Dan.

• A:Answer I believe they charge $99 to transfer data but, they would have to give you a quote on the hard drive and to install windows. The hard drive replacement will depend on the cost of the new hard drive, whether the data is recoverable from your bad hard drive and their service charge. To install windows will depend on whether you want the version you had on your bad hard drive, which will be included in the cost of installing your recoverable data, assuming it is recoverable. If you want a different version of Windows or assuming your data was not recoverable from your old hard drive, then they will charge you the cost of the Windows Version you want and their service charge. Just call them at your nearest Best Buy store and they will tell you what they can do for you.

  Answered 6 years ago by NickofTimeVerified Purchase

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Q: QuestionI want to donate my old laptop to Best Buy Will Best Buy delete my personal information stored on the computer

Asked 6 years ago by Tina.

• A:Answer Yes

  Answered 6 years ago by WhutzupVerified Purchase

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Q: QuestionIf I purchase a new laptop from bestbuy, is data transfer free or is that an additional cost?

Asked 7 years ago by Janb.

• A:Answer The data backup if bundled with a new PC is $20 off. If you also purchase Geek Squad 24/7 support with the PC, it's an additional $20 off. In this situation, you'd save $20 to bring the backup down to $79.99 For the record, I work for Geek Squad

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  Answered 7 years ago by alfonsojon

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Q: QuestionIf I buy a new laptop at Best Buy will you transfer all data from my old laptop to the new one? how long will it take and how much will it cost? will all data be transferred?

Asked 4 years ago by Anonymous.

• A:Answer Be very careful with the data you allow best buy transfer or access. I bought a new computer and let them transfer everything from my old computer without realizing that they would give my new computer along with my data to someone else who came in to pick up their laptop.

  Answered 4 years ago by Chris

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Q: QuestionMy laptop is dying as they say, and I have a lot of college work, documents, pdfs, ppts, onenotes, and files saved on it. Basically, it's important information which I need it ahead. Would it possible to transfer that data into a new device?

Asked 7 years ago by Lapcrash.

• A:Answer Yes, you should purchase an external hard drive and transfer your data to it. Then when you get a new computer you can transfer it to it but also still have a back-up on the hard drive.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionI purchased a new iPad from Best Buy on line today. Do you transfer the data from my old one to the new?

Asked 7 years ago by Jab43.

• A:Answer Yes they can but it will cost you. Transfer is free only when purchasing their warrantee.

  Answered 7 years ago by MECIVerified Purchase

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Q: Questiondoes this service include installing and updating the operating system, such as windows 10 updates available. do they do a clean install

Asked 6 years ago by skip.

• A:Answer In my case I brought my Dell all in one system in to have my hard drive replaced with a Samsung 860 EVO solid state drive. The geek squad installed the SSD and cloned over my old drive. I keep my system updated religiously to the latest Win 10 updates with Windows automatic updating and even go into the system to make sure it was updated. The geek squad updated some of my drivers that needed to be updated without me asking them to, so I believe if you asked them to, they would make sure you had the latest from Microsoft. They even deleted everything I had on the system concerning Western Digital which was my external backp drive because I asked them to because I was going to a Samsung t5 SSD for my external backup drive. All this cost me $85.00 bucks.

  Answered 6 years ago by VrodVerified Purchase

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Q: QuestionWill Best Buy transfer data from our old computer onto the new computer? We were told NO today by a Best Buy agent. WHY? Also, will they transfer data from our old computer to another old one, but which is in much better working order?

Asked 4 years ago by Writer.

• A:Answer The Geek Squad does offer a data transfer service. I think if someone told you no, it may be due to the type of data you are trying to transfer. It may be an older file type that will not be recognized by a new device, or your new device may not contain software to open the files. Also your drives may not be compatible. External hard drives have dropped in price so you may be able to pick one up for relatively inexpensive, and transfer the data by dragging and dropping yourself. There are many factors that could be involved as to why it may not be possible. However, with software and cloud storage you may be able to convert said files and store them on a cloud storage service online. I encourage you to do you own research online to find techniques to save what you are trying to save from old pc if there is any.

  Answered 4 years ago by Swilli76324Verified Purchase

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Q: QuestionCan you still back up a laptop if I can't login to it?

Asked 4 years ago by Bob.

• A:Answer Hey there, Bob. Thanks for your question! We absolutely can. In cases like this, we take the hard drive out and can transfer data that way. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionI got my computer fixed from Geeksquad, but can I delete the data recovery folder with all my old stuff because I don't need it anymore.

Asked 4 years ago by Jeff.

• A:Answer Hi Jeff. Thanks for your awesome question. We recommend keeping it but if you'd like to delete it to clear up the desktop, we totally understand. Before you do that, please go ahead and check through the folders to make sure there's no personal data remaining behind (documents, pictures, etc).

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionHi I have a a collection of home videos including wedding video in DVD and Blu-ray format that I would like to transfer to computer and hard drive for safe keeping and ability stream. Do you offer that service?

Asked 5 years ago by Nathalia.

• A:Answer Hi Nathalia. Thanks for your question! We absolutely can help out with this! We do offer the service in store or remotely and would be happy to help you with it once we can get you in. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778 to get started.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionIf I buy a new LG Phoenix 4 phone at Best Buy will you transfer pictures and contacts from my old Phoenix 4 phone without charging me?

Asked 5 years ago by Jimbob.

• A:Answer Hi there. Thanks for your question! We might be able to help with that. We'd recommend connecting with your local Best Buy's mobile phone department to verify that we can do the work on this particular phone. You can find information about your local store at www.bestbuy.com/storelocator.

  Answered 5 years ago by GeekSquadSupport

  
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