Questions & Answers

Q: QuestionCan the agent help me remove unwanted programs?

• A:Answer Yes, the agent can remove any programs or desktop shortcuts you deem unnecessary from your computer.

Q: QuestionDoes the service include hardware installation?

• A:Answer No, this is a remote service and does not include hardware installation.

Q: QuestionHow will the agent access my device?

• A:Answer A Geek Squad Agent can remotely access your computer over the internet. You will be able to chat with the agent over the phone or via online chat.

Q: QuestionWill the agent test my device after the repair?

• A:Answer Yes, the agent will test your device to make sure everything is working properly.

Q: QuestionWhat does this service include?

• A:Answer This is a remote service that includes diagnosis of software issues and repair of operating system issues including boot errors and blue screens. It also includes removal of viruses and spyware.

Q: QuestionI just got a message that says, ****don't restart your computer****. Windows detected Zeus virus. Call 888-537-0272 and give them code B2957E to fix this. Is this legit?

Asked 8 years ago by Anne.

• A:Answer No, this is a spyware/malware and you should exit it and not click anything.

  Answered 8 years ago by CommunityAnswer

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Q: QuestionIs the $149 a one time service price?

Asked 8 years ago by Shay.

• A:Answer Yes it is just a one time support

  Answered 7 years ago by Mike

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Q: QuestionWill a new pc correct my virus problem?I can't use my windows xp any more. Don''t know why.

Asked 9 years ago by grammie.

• A:Answer It is either because it is no longer supported and it got a virus, or hacked. The security is not kept up-to-date since they are no longer supporting it. OR The OS became corrupt, which it would need the OS repaired.

  Answered 9 years ago by RandomSon

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Q: Questioncant update windows 10 goes to 25% and deletes what was put in codes ox800703f1 and ox80070020. says DISM/SFI. WHAT DO I DO.

Asked 5 years ago by Anonymous.

• A:Answer Hi there. Thanks for reaching out about this. I'm sorry to hear you're running into issues with a Windows update. We'd be happy to help out with this. Please call us at (800) GEEK-SQUAD or (800) 433-5778 to provide us with more information so we can best take care of you.

  Answered 5 years ago by GeekSquadSupport

  
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Q: QuestionHello, my laptop was hacked into remotely and all sorts of malware were downloaded, I turned it off but they changed my password so I can no longer login. Can best buy remove all the malware and save my files or will the just wipe the entire hard drive?

Asked 4 years ago by Caliber2.

• A:Answer Hi there. Thanks for reaching out to us about this. I'm really sorry to hear that this happened to you. It's never a fun time. In most cases, we're able to remove the password and clean up the computer. As a last resort, we can pull data off and go from there. It's very rare that something like this would cause us to be unable to retrieve data. To get started, let's get you in the store with an appointment and we'll take a look. Please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.

  Answered 4 years ago by GeekSquadSupport

  
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Q: QuestionDo I need an appointment t9 have my laptop & PC cleaned. I've been hacked.

Asked 5 years ago by Millie.

• A:Answer We hate to hear that this has happened to you and we would love to assist with this! We want to make sure that all of our customers get dedicated time and we can fully assist in any way we are able. For these reasons, we do encourage you to schedule an appointment ahead of time. You can visit us online at www.geeksquad.com/schedule to schedule a time to speak with an Agent at the store about this.

  Answered 5 years ago by GeekSquadSupport

  
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Q: Questionwill an ipad purchased in the United States work normally in Thailand

Asked 7 years ago by kennranl.

• A:Answer An iPad that was originally purchased in the United States should work normally in Thailand and around the world. You are able to connect to the WiFi, browse the web, and even use apps and iMessage as you would here in the U.S. Should it be necessary, the language on the iPad can also be changed to fit better in the country you're in.

  Answered 7 years ago by GeekSquadSupport

  
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Q: QuestionI inadvertently deleted my photos (over 500) on my Samsung 5 cell phone. Can the deleted photos be recovered?

Asked 7 years ago by Richard.

• A:Answer Hello, First do you have a Google account? if so check your Google photos for the backups. second; try this https://www.binarybiz.com/ good luck

  Answered 7 years ago by Wesreal

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Q: QuestionWindows 10 seems to have locked up my computer unless I agree to the Windows 10 terms. Can this be removed?

Asked 9 years ago by Sunny.

• A:Answer No, this can not be removed.

  Answered 9 years ago by CommunityAnswer

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Q: QuestionWill they be able to identify why I lost access to files across apple devices?

Asked 2 weeks ago by TC.

Q: QuestionI have a gaming PC my computer will boot up but all I get is black screens

Asked 1 month ago by TRicci.

Q: QuestionMy HP pavilion randomly will not turn on. Sometimes needs a 12 hour charge. White light flashes 3x orange 1x

Asked 3 months ago by Biscuits.

Q: QuestionMy pc is going crazy and constantly deleting stuff and constantly scrolling down

Asked 3 months ago by Tony.

Q: Questionhi! my facebook account recently got hacked, if i brought my phone would you guys be able to help with that?

Asked 10 months ago by Serena.

Q: QuestionI need a diagnostic done for water damage on my Dell 5g pc for an insurance claim. What does the documentation for something like this look like?

Asked 11 months ago by Mia.