A:Answer Hi Bill! We apologize about the difficulties you are experiencing with removing your bucket. To remove the bucket, press sides if bucket gently to unclip the bucket from the unit, use the front handle to pull the bucket away from the unit, until you are able to grasp the top handle to carry. We hope this helps. Should you need any further assistance, please contact us directly at 1-800-311-4667, M-F 8am to 5 pm ES. ~Briana