Customer Ratings & Reviews

First off, we have approximately 2200 sq.ft. of floor space which includes 9 rooms and 2 hallways. The floors are wood, carpet and throw rugs. Along with that two cats which comes into effect for picking up hair. We've used the vacuum now for little over a month, vacuuming twice a week. Battery Life and cleaning time: The battery does need one additional charge before completing the whole home which seems to be around 1 to 1 1/2 hours to complete the charge. So including the charge time it takes about 3 hours to compete the entire home. Though it may take longer to vacuum you do have the time to be doing other activities in the home while the robot takes care of the vacuuming. Cleaning: All in all we were surprised at how well it picks up cat hair and other debris on both surfaces mentioned above and under counters. The vacuum dirt bin is small but seems to hold enough for the size of home it is being used in, only having to empty the dirt bin between charges. At this time we can't really determine if it does a deep clean on the rugs but there is no evidence that it isn't. There were pine needles from the Christmas tree on the rug and the vacuum had no problem picking them up, well I'd say it got 99% of them. On the wood floors there isn't any evidence of scratching and the vacuum is getting under the lips of the counters and along the kick boards well. Another nice ability is that the vacuum gets under the beds, which is hard with a regular vacuum, where there is a lot of dust that accumulates. App, instructions and programing: We have not used the app for manual control of the vacuum but hope to do that in the near future. The app has been easy to use plus with the larger screen on the Tablet makes it easy to set the robot up. Instructions are a little lacking. But was able to work through any questions we had. An example would be the magnetic strip that goes on the floor to prevent the vacuum from entering specific areas. How much do I need to place? I also wonder how well the magnetic strip will hold on carpeting which I haven't had to do. The downside of the initial programing is the screen on the machine is small which makes hard to read. So use the app whenever you can. We have programmed a schedule for cleaning, using the app, with no problem. The unit starts up right on schedule. General: The vacuum has only got stuck twice, once on an item that isn't usually on the floor and once under a TV stand, which it got under once before but must have gotten a big ego and didn't make it the second time. Noise level is comparable to a regular large vacuum though may be a little louder when on a bare floor. I researched all brands of robotic vacuums on the internet and decided on this one for two reasons. 1) The square head seems to be logical for getting into corners better and 2) the app for manual control if you want or need to use it. Summary: I would recommend to a friend and have not found any real downside to the unit at least yet. Since it's only been a month of use I can't give it 5 stars. If it continues to operate at it's current level 5 stars would probably be reached. As for the cats, they seem to tolerate the unit better then the regular vacuum. They seem more interested in watching it then running away from it.

I love this robot vacuum. It does a very good job of getting up the dog hair and dust on our hardwood floors. We have three dogs and they do shed quite a bit. We used to have to vacuum every couple of days to avoid being over taken by dog hair dust bunnies. Now we let this little guy vacuum everyday. It actually does a great job. Better than I anticipated. I was looking at other manufactures, but this one had good reviews and it was onsite so I thought I would give it a try. I am glad I did.

First off, when it works, it works amazingly. Picks up so much debris that it makes me wonder about our level of cleanliness. However ... ... it gets stuck. All the time. On everything. And everywhere. Unless the area you are cleaning is a perfect square without anything on the ground, it's going to get stuck and stuck again, over and over. It will get stuck on furniture, it will get stuck trying to go over thresholds, it will get stuck in corners, sometimes it will just get stuck and you think maybe you're the crazy one because it's frozen right in the middle of the floor with nothing around it. I have done everything I can to Neato-proof the area. I've removed/elevated any cords that were on the floor. I've moved furniture around. I bought an extra roll of magnetic strips to tell Neato things like, "Hey, don't try to make this threshold" and "Hey, don't try to roll over the A/C grates!" but it just kinda says, "Oh hai, Mark! May I roll over you plz?" and then it does. Sometimes it just pushes the strips right out of the way -- "fasten them down!" you say, to which I say I am not ruining my nice hardwood floors with adhesive residue so that a vacuum can just ignore the thing I damaged my floors for. In summary ... your mileage may vary. Some people here have zero problems. I have yet to have a single cleaning cycle where it didn't get stuck at least 3 times. I have to return it before I take a running start and kick it the next time it beeps at me that it's stuck. When I am at work and I get the message that it's stuck, I daydream all day about returning home to get a running start to kick it. For its own safety, it has to go back.

I purchased the Neato Botvac to help clean since I have 4 dogs and 1 cat, and a very bad back. This little machine is lifechanging. I no longer have to ask my family for help vacuuming every day, this little botvac goes everywhere, even under our beds and furniture. I loved it so much I purchased one for my parents house too. If you're considering a botvac, the Neato brand is by far the best on the market. Additional bonus for this botvac, I can use my smart phone and guide it manually or I just tell Alexa to have Neato, I named him Botty, clean my house, and off he goes. The dust bin holds a lot of debris and he tells you when it's full so no guessing. If you're considering a botvac, don't pass this one up! I have combination floors, wood, tile, and carpet. He cleans them all!!!

Our Rufus is amazing. He cleans the entire assigned area in about 1.5 hours. And with 2 dogs, we have No fur on our floors anymore. Does a Great and thorough job.

As long as cords and anything that can get tangled in the brushes are up, this is fantastic. I sit back while my little buddy does all the work. When he is tired he finds his way back to his base to recharge. Once he is recharged he gets right back to work. It is unbelievable how much dog hair it picks up! Love this little guy!

This is my first “robot vacuum”. It has done very well so far. It does get hung up at times, it helps to have the area picked up ahead of time. My first problem with it, the button sensor for the dust bin needed to be pressed a few times. I really like it but there was a small learning curve that everyone has to deal with in getting an appliance that is new to them. One thing I wish they would improve: if it gets stuck, you have place it back down very close to where you picked it up or it will get lost. We named ours Rosie (Jetsons reference) and she can do all the common areas in one charge.

First off - it is much better than the older models of Roomba that just bounce around. It takes a map of your house the first time, and follows it each time. It sends you a map daily showing how many sq feet it vacuumed and where in the house. It is pretty systimatic - it does the outside edge first, then "mows the lawn" so to speak for the center. So it covers every inch! The only downside so far is after 1 month the brush broke which costs $40 to replace or I would have given it max stars. I hope this is not a repeat occurance as this will drop the rating I gave significantly.

I used this item on my main floor of approximately 1200sqft made of hardwood, tile, and low pile area rugs over hardwood. Robot has a success rate of about 20% for coverage. What it does cover comes out very good and clean, with nearly all dog hair removed. However, this thing keeps getting stuck... in the middle of a dog bed, under the sofas, On the bar stool bases, and under a chest of drawers. This last time it got wedged, and without an error message, chewed up the wheels until it ran out of battery power. Unacceptable.

My unit arrived on 08/11/2017 (3 days ago). Since then I have used it for house cleaning (entire floor) and spot cleaning (under the bed, kitchen floor after meals). On the positive side: when the robot works it is a good vacuum cleaner. Turbo mode did well with dry food crumbs, standard household dust/dirt and human hair on both tile and carpet. The combo brush is better for carpet and the spiral blade brush is good for tile. Also the D shape is pretty good at getting close to the edges. Overall it's not as good as a Dyson upright (I have one of those as well), but I highly doubt any robot is. The negative (see attached photos also): 1) The robot refuses to start a job if the battery level is less than 50%. That is a total waste of 1/2 a battery charge! If a job is already in progress, it will go until about 5% and then look for the charging base but if you're moving the robot between rooms or floors and it happens to be less than 50% then you're out of luck and have to charge it up before continuing. Waste of time! 2) If your 2.4GHz and 5GHz WiFi networks have different SSIDs and your mobile device is on 5GHz, then you won't be able to use the Manual Clean (remote control) mode. The Neato app is not smart enough to realize that you are in fact on the same network. The unit only works on 2.4GHz. 3) In the past 3 days since I received the robot, it has dropped off the WiFi network at least 4 times. And this is NOT an issue with my home WiFi router. I have plenty of other devices on 2.4GHz and 5GHz without dropping issues. The software on the unit is 2.2.0 (current as of today). This is one of those cases where a product looks better on paper than in practice.

I bought my first “vacuum” years ago (roomba) and was such a disappointment that I never tried again. Went to the store looking for alternatives and the tech guy talked to me about Neato although not sure I took the initiative and bought it. I was amazed and delighted! Such a big difference! Not sure if technology has advanced enough since the time I bought the first one or just the shape since is different does a better job! I will not go back to the old fashion way of cleaning! Love it! Pets don’t even bother with it!

This is multitasking at it’s best. Just start the vacuuming and pickup things that has strings, cords etc that regular vacuums try to suck up. It has very powerful suction and goes over uneven surfaces very well. My wife said it is cheaper than a housekeeper.

Did lots of research on robot vacuums before I settled on this one. It lives up to its rating! Mapped my house with it's laser and went to work! Just keep it's path clear and it cleans like a champ!!!

I reviewed this product directly after purchase but that its been used for two months now I must change my review. The product does a great job at cleaning and the mapping system works great, but what good is a product that damages your house I ask!!!! So after just two month in service I have now started to notice that it has damaged everyone of my dinning room table chairs by removing the stain and scuffing up the wood legs from running into them. It is also leaving a black line all through the house on my baseboards and is scuffing up the paint here too. The hard plastic is a poor design, especially when it will run into your furniture and run along side all of your baseboard. I'm going to try in put self adhesive felt on it to act as bumpers and see if it still functions, if not I'll return it. Who wants a product that's going to damage and lower the value of your house and ruin your furniture..

I've owned / own an XV-11, XV-21 and Botvac 80. I've been a big fan of Neato since they came out with their first product and I still believe in the quality of their LIDAR system to map the room before cleaning. I bought my unit the very first week (Oct 14), but I've held off posting a review until I could work through all of the issues I've had with the unit. Let's start with the positives: - I like the new captive touch interface. Takes a second to adjust to when coming out of the other robots since it's more sensitive. - Nice color screen - easy to read. - Being connected, the day / time automatically gets set for you. - Finally they ditched the Pb batteries and went to Li-ion. I can attest to the fact that in Eco mode, the batteries really do run 2 hours. I can now clean 2000+ sq ft on one charge in Eco mode vs. 2.5 charges with the prior robots. - I don't see a lot of difference between Eco and Turbo modes. Mostly Turbo is a little louder (haven't done the measurement's but probably 5db more) than Eco. Eco picks up dirt just as good as my XV-11. - The new filter is awesome. A quick swipe of the finger gets all the junk off of it. No more vacuuming my filter after every cleaning cycle. - Controlling the robot with my iPhone is nice. Just have to remember to get all the stuff picked up so not to confuse / block it. Messaging when it's done is nice as well. - Side brush works well. Nothing is ever going to get a corner perfect, but this helps. Now for the negatives that drag this down to 2 stars: - All shiny black = shows every single fingerprint. If you want your robot to look as clean as your house, be prepared to wipe the dust bin down constantly. - It took me 4 tries to get the robot connected to the Neato servers. 1st time I let it try for 36 hours with no success - could never link up to the Neato server but was on my wifi network quickly. 2nd and 3rd tries the robot would not connect to my wifi - yes you have to start from scratch if it won't connect to Neato's servers. 4th time it actually connected fairly quickly. I sent an e-mail in to Neato the 1st night I had it about the connection issue - they never responded. Had to call in about another issue to even get an answer. - Once you get the robot connected to the Neato servers, you have to go online to complete your profile setup or you will not be able to get notifications from the robot. And this means giving them info about where the robot was purchased, not just name and e-mail. And BTW, they know there is a problem with their website with some browsers. I actually had to use my phone to do the registration as I could never get it to work on my computer. Pretty sad for a "connected" robot. And BTW - nothing in the documentation tells you that you have to do this for the notifications to work. - The only notification you'll get from the robot is that it's done. There's no warning that I've seen if the robot gets stuck or has another issue. - No matter if you've selected Turbo or Eco as the default on the robot itself, if you use the app to start the robot, Turbo is always the default, even if Eco has been used before. So if you forgot, you have to life with more noise and shorter battery life. Silly that you can't set a default for Eco in the app. - Here's the real kicker for me that dropped this to a 2 start product. The units are built wrong. The 1st minute I put the dust bin into the main robot I noticed that it did not sit flush with the robot. And the left side (looking at it) sits higher than the right side. I'm not talking about a little bit, I'm talking enough that if I put a light inside the dust bin, I can see it shining out between the robot and dust bin lid. I contacted Neato more than 5 times and included pictures to show them exactly what was going on and the best they could do is send me a replacement dust bin. Even after multiple e-mail confirmations of my shipping address and a phone call in over 1.5 weeks, the replacement bin still never got shipped out. Had to spend 30 minutes in online chat with them to actually get the replacement sent. And I told them I didn't think this would fix the issue and sure enough it didn't. Another phone call to them and the best they could tell me was that this is the way the robot is built. Seriously - for $700 you can't build something where all of the pieces sit flush with each other? See the attached pictures and be warned than your spanking new robot that's 2x the price of their 1st robot is going to be flawed and Neato thinks that's okay. - Even though Neato customer service by phone has a special button press just for Neato connected owners, it doesn't seem like they really care that you bought their flagship model. Like buying an Audi and getting treated like you bought a VW. Unknowns: - The robot comes with a USB adaptor for doing software upgrades. You can look at your account online (but not through the app specifically) to see if there are software updates available (none right now). But the real question is will the updates be done over the air like they should be for a connected product or are you still going to have to plug it in to a stupid PC (sorry no Macs) to do the update? Would I buy this units again knowing all this issues - no. Would I wait for the 2nd generation of the Neato Connected - yes.

I like it so far! I have only had it for one week and I’m still learning how to use it. But so far I’m very pleased. It seems to clean very well and does a pretty good job of navigating around our home. It does struggle with a couple of our carpets but they are rather thick. I think as we learn how to prepare for vacuuming, some of the getting stuck issues will take care of themselves. I got a great deal on this vacuum as it was on sale for $300 off. I believe it’s going to end up being a great investment!

This robot vacuum is probably one of our very favorite items in our home and we've had it now for 7 months, so I feel very confident in this review. I have highly recommended to many family and friends who want to know our 'secret' of how we keep our house clean. We schedule our robot to run automatically a couple of times a week. Our main floor is about 1800 sq ft and the vacuum does beautifully on both wood and rugs, without missing a beat. Even though we have two furry/shed-y dogs, by having the vacuum run at least twice a week, we keep things nice. We only have to empty the bin once a week, and this regular schedule also cuts down on dust build-up. Here are a few features I think are noteworthy: PROS: The shape of this vacuum is a huge PRO. Because of the way it is designed, it easily cleans corners and other tighter areas, instead of kicking the dust and debris into the corner. There is a little brush which sticks out a couple of inches and rotates and that gently cleans the quarter-rounds of our baseboards. For this model, there are magnetic strips which could can put down to block off any area you don't want cleaned. We have two spots we use these on, under antiques, because we don't want the vacuum to get stuck. The strips are very simple and we just have them tucked under all the time - guests don't even see them. The newer model, I believe, allows you to specify areas to not clean, but the strip method is very effective and simple. I also LOVE that the vacuum sends me a map of everything it did when it finishes. The maps are amazing, because they very, very closely resemble the blueprints for our home - and it's all done just with sensors. Very accurate! Finally, As I said earlier, this vacuum rolls over tile, wood, carpet, and rugs with ease and no intervention from us. We use the combo brush and there are no marks left on our wood or anything else from the vacuum. We have five different rugs on the main floor, with different pile levels, including two which are fairly shaggy. The first couple of times, the little round brush got caught on the shaggy rugs and we had to free it. But now, perhaps with regular cleaning, the vacuum has no issues at all. It's nice to not have to move anything but dog toys! (The dogs do sometimes sabotage us, but the vacuum will gently roll right around the toys - it's pretty funny.) CONS: Like any technology, sometimes the vacuum gets 'angry.' For this device, she will let out some squawks or beeps to let us know she's angry. She might have a message that she needs her bin cleaned, and on rare occasion - she's clearly lying to us. Ha! I've found if we just do a full restart and put her on her base, all is good. Just like your cellphone or computer, you do need to reboot once in a while. I honestly love this vacuum so much and it has been a huge time-saver I didn't know I needed. It is kind of stunning to see how much dirt and hair get picked up. Before we had this vacuum running regularly, we lived in a home with mostly carpet. I'd say we maybe vacuumed once every week (if lucky!) but more like every other week. I'm a little disgusted now recalling that - even if you don't see hair and debris on your carpet, it's probably there. We have baby nieces and nephews who come over and I feel so much better knowing they are crawling around on a clean floor. One other note: the instructions say not to, but we keep our vacuum and charger under the master bed. There's nothing else under there and it has worked absolutely fine doing this. Just an FYI in case you want to keep it out of the way. It's fun when we tell our Alexa to have Neato clean the house - we hear this little tune like a cavalry bugle from under the bed and out comes Neato! Charge! (Oh, and all dogs are different, but our dogs do not mind Neato at all. My parents' dog, who barks incessantly at the regular vacuum, does not mind Neato, either.)

The cleaning power of this vacuum has surprised me. It’s very good! Runs for 2 hours in eco mode and 1-1/2 hours in turbo mode. When battery gets low then right back to the dock to charge and then continue the cleaning. Wasted a lot of time/battery going in and out of chairs in the dining room but we are going to buy more magnetic tape to block them off. (You get 6-1/2 feet)We have hardwood floor and numerous throw and area rugs and this robot has had no problems with transitions. Only had to put the tassels under one of the rugs. Placement of the dock is important as it seems like It likes to clean to the right being the side brush is on the right side only. So it basically cleans the house in a counter clockwise path. The app is some what basic( 3stars) It works to start and stop, gives notifications when stuck or charging. When the clean is finished it sends a map of areas cleaned. It would be nice if the app would let you designate areas to be cleaned like kitchen or living room instead of whole house clean. The filters seem quite pricey though. It comes with an ultra performance and it won’t last a month. Not much in the directions. You have to rely on Neatos website and others for tips. Overall, I’m happy with the purchase the vacuum works well

The idea of a machine that vacuums your house while you are gone is brilliant! However, you better be prepared to "neato proof" your house so it does not get stuck. About 75% of the time it will get stuck and only do a small portion of the house. Oh and the magnetic strips don't work well underneath a rug. But, when it does accomplish the entire cycle it is amazing how much this little thing picks up! In the end it does a great job.... when it doesn't get stuck

I am really glad I bought the Bot Connected. After reading lots of reviews, I decided to purchase this vac. I was a bit hesitant because my previous experience with Roomba was negative. This vac is so much more advanced than Roomba's offerings. First of all, I have different types of flooring in my home with transition pieces. Roomba always got stuck--100% of the times I ran it. This vac can clear my transition pieces effortlessly. Also, Roomba's random cleaning pattern always left my floor with sporadic dirt spots. This vac creates a map of the home and develops a strategic approach to cleaning, leaving my floor nearly as clean as if I'd done it myself with our Dyson. Initially, this vac got stuck under the middle of my bed (I have an adjustable air bed) among the air tubing. I tried rearranging the tubes to no no avail. It kept getting stuck there. I used the supplied magnet strip to section of that area and it has not gotten stuck in that area since. One day, I forgot to pick up a dog toy and that resulted in me receiving an "I'm stuck" message from Neato so I had to go free it up. Since then, the only place it has had trouble is around my Christmas tree after the presents were no longer on the tree skirt and that is only a problem for a few days. The reason for the 4 star instead of 5 is that the filters, while easy to clean between uses, need to be replaced relatively frequently and can become costly. I wish it were a permanent filter. Also, I have a modest sized house on a single story with two dogs that don't shed and still fill the dirt bin nearly completely full each time the vac runs (every other day). If I had shedding dogs, I imagine the bin capacity might be a problem.